Refund Policy
Because every product is made specifically for you, we cannot resell personalized or custom-made items. For this reason, all sales are final unless your item arrives damaged or we made an error with your order.
Effective Date: July 25, 2026
Refund Policy
At Pressley Southern Creations LLC, every item is handcrafted or made to order specifically for each customer. Because our products are custom-made, all sales are final.
Refunds
We do not offer refunds for:
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Change of mind
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Incorrect size ordered
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Incorrect color selected
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Incorrect personalization submitted
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Buyer's remorse
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Shipping delays caused by the carrier
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Packages marked as delivered by the shipping carrier
Please carefully review your order before completing your purchase.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item due to our error, please contact us within 3 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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Photos of the damaged item
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Photos of the shipping packaging
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A brief description of the issue
Once we review your claim, we will determine the appropriate resolution, which may include a replacement or refund if the damage or error is determined to be our responsibility.
Custom & Personalized Orders
Due to the personalized nature of our products, custom and personalized items are not eligible for refunds or exchanges unless they arrive damaged or there was an error on our part.
Customers are responsible for ensuring that all names, dates, spelling, uploaded images, and personalization details are correct before placing their order.
Order Cancellations
Orders may only be canceled if production has not yet begun.
Once production has started, your order cannot be canceled because it is being created specifically for you.
Questions?
If you have any questions about your order, please contact us.
Pressley Southern Creations LLC